ADA Compliance
About ADA Compliance
Haymarket Transportation encourages passengers with disabilities to travel with us. We are here to meet the transportation needs of all our passengers with the respect and dignity which you deserve. We provide assistance with boarding and departing the bus and storage and retrieval of mobility devices and assistive aids.
Lift-Equipped Buses
Should you require a coach with a lift, please call at least 48 hours prior to departure. Please be prepared to give us your contact information, if you wish, so that we may confirm your request. If you are unable to provide 48-hour advance notice, Haymarket Transportation will make every reasonable effort to accommodate you. Lift-equipped buses have two securement areas for wheelchairs. Once these areas are full, additional riders using scooters or wheelchairs can be accommodated only if they can transfer to a seat.
Note: The passenger and mobility device must have a combined weight of no more than 600 pounds. The mobility device must be a maximum of 30 inches wide and 48 inches long. Storing and Handling Your Mobility Aids Smaller mobility aids such as canes or crutches may travel inside the bus in the overhead compartment or under your seat. If your aid will not fit safely in either of these locations, it will be stored in the baggage compartment under the bus at no additional cost. We encourage you to tell us if your mobility aid exceeds 50 pounds so that we can provide the driver with a ramp to load the device. If you learn upon disembarking from a Haymarket Transportation bus that your mobility aid has been damaged or lost, please notify the driver immediately.
Priority and Wheelchair Seating
Haymarket Transportation has designated Priority Seating at the front of its coaches for persons with disabilities. Other passengers may be asked to move if someone with a disability requires these seats.
Note: If you are sitting in a seat in a wheelchair securement area and a person with a wheelchair needs the space, you will be required to move.
Traveling With a Personal Care Attendant
If you are unable to attend to your own personal needs and/or require assistance that Haymarket Transportation employees are not required to provide, then we encourage you to consider traveling with a personal care attendant. On our scheduled service, the driver will hold adjacent seats to make sure that you sit together.
Note: Drivers do not provide assistance with eating, toileting or medical care.
Medical Oxygen
Medical oxygen tanks are permitted on the bus with a maximum of 4 canisters per passenger as follows: 2 canisters aboard the bus for your use and 2 canisters stowed in the baggage compartment. The maximum dimensions of any single canister cannot exceed 4.5 inches in diameter and 26 inches in height. All oxygen canisters not in use must have safety caps on the valves and must be boxed if carried as cargo. Passengers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route.
Passengers are welcome to travel with Portable Oxygen Concentrators but are responsible for ensuring that they have enough battery power to complete their travel. When booking your travel, please inquire if the coach will have electrical outlets. If so, you will still need a backup supply of battery power.
Service Animals
Service animals are welcome to travel with the passenger with a disability as long as the animal does not occupy a seat or obstruct the aisle. Service animals must always be well-behaved and under the control of their owners or handlers, such as on a leash or in a carrier. Haymarket Transportation reserves the right to refuse travel to any animal which poses a direct threat to other customers or Haymarket Transportation drivers or employees.
Rest Stops
When the bus stops at designated intermediate, rest, or meal stops on the route, you may request assistance off and on the bus or other assistance such as retrieval of mobility aids.